When COMPAREX became engaged in this project, Agora was using Google Apps for email. They were extremely dissatisfied with the user experience, lack of integration, complex administration and minimal support for the Gmail App sync tool for Microsoft Office. Additionally, much of their remote staff was on disparate IT systems without centralized workstation management.
It became increasingly difficult for IT to troubleshoot and resolve issues with workstations, email and productivity tools and required multiple plugins and syncing services. End users were struggling with password resets since their workstations were unmanaged.
Agora’s goal was to have better control with an integrated IT system.“We wanted to get current. In order to integrate, we wanted to go with Microsoft because it does everything,” said Michael Rublesky, Director of IT.
Due to their academic schedule, Agora offered minimal downtime for COMPAREX to perform the email migration to Exchange Online, so they prioritized their 700 staff to migrate first.