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How to Overcome the Challenges of SaaS

Software-as-a-Service (SaaS) is a model based on the principle that the software and the IT infrastructure are operated by an external IT service provider and used by the customer as a service. Although this concept offers a lot of advantages, it is linked to certain challenges. Our expert explains what the challenges are and how to overcome them.

According to Gartner, Software-as-a-Service (SaaS) will reach 45 percent of total application software spending by 2021. With benefits including cost efficiencies, scalability, ease of adoption, and a greater choice of solutions, SaaS clearly has appeal to organizations of all sizes. However, that doesn’t mean it comes without challenges – notably around knowing exactly what SaaS software is in place and mitigating the threat posed by shadow IT.

Challenges of managing software assets

Businesses are impacted by the fact that many lack efficient processes for managing software assets. In larger organizations, with many employees procuring their own SaaS services without the oversight of IT, the situation can be complex. This often leads to particular difficulties around:

  • Not having the expertise in place for effective implementation of SaaS licenses.
  • A lack of knowhow for maximizing ROI from the often very complicated provider-specific license models on offer.
  • Not having the right tools to continuously monitor software entitlements (this includes both overpaying for licensing and, on the other hand, having insufficient amounts of license which then runs the risk of high fines due to software provider audits).

Overcoming the challenges

In order to overcome these challenges, organizations need to be able to discover, obtain, manage and optimize their SaaS services to increase security and lower total spend. These advantages can be achieved when the right discovery tools are in place; helping to evaluate whether software is required by all users, how well a service is used, and what unsanctioned SaaS applications are in place. The key is real-time monitoring – helping CIOs and IT teams with deep visibility into the entire software estate. SAM2GO NextGen helps organizations to meet this goal and to better manage their software assets.

SAM2GO NextGen is a SAM solution to optimize the management of SaaS and cloud-based applications. It helps organizations keep control, providing a path to greater insights, cost effectiveness, transparency and compliance. SAM2GO enables customers to view their SaaS spend by provider and decide on whether user accounts are inactive and therefore worth being reallocated or cancelled. When this monitoring is implemented and the results are presented via a streamlined dashboard, it means the insights can be properly interpreted and acted upon.

Date, 03/21/2019

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