When it comes to efficiency, a good example of how this works in practice can be seen at Birmingham City Council. The council has employed an AI-powered customer experience platform to respond to the 2.19 million emails and phone calls it receives. This saves employees’ time by automating the handling of answering routine enquiries and reduces resource costs for the council.
Another example is the use of AI by the NHS to improve heart disease diagnosis and deliver better outcomes. This has the potential to save lives and save the NHS money through quicker diagnosis and more accurate and speedier treatment of patients.
Through AI, the public sector benefits from reducing guesswork through analyzing vast amounts of data quickly and automating repetitive tasks. This enables staff to concentrate on higher-value priorities and on providing even better value services for tax-payers.