Kaizala allows you to structure your chat groups in a variety of ways. Organizations can choose between flat, hierarchical and public groups, depending on the requirements.
Flat groups are among the standard Kaizala groups that enable simple communication between users, but that may also have additional Kaizala Actions integrated.
New members are added to the group using their smartphone numbers. Only the owner can see the numbers to prevent their unintentional disclosure to the whole group, unless a member already has the other person’s details in their contacts.
Most companies do not have flat hierarchies within the organization. The hierarchical groups, which differ strongly from the interaction options within “flat groups”, were included to reflect this fact. The structure is predominately used to share information with the whole information or to collect data within the framework of surveys. Information flows top-down, and there is no parent-child relationship.
What does that mean in terms of the nitty-gritty? Allow me to explain this using the following diagram. If for instance people from the top level (Group A) perform a Kaizala Action (message, survey etc.), the subgroups (Groups B, C and D) will also receive the information and can respond – e.g. by completing the survey. The chat function is disabled on the top levels in this case (parent group). Only the subgroups can perform Kaizala Actions such as posting likes.