Nowhere is this more evident than in post-migration, more specifically in the quest to measure cloud ROI (which everybody wants to do, because running services more cheaply is one of the primary reasons behind any cloud initiative!).
The trouble is that calculating Cloud ROI is never easy. That’s because the migration is intended to transform the business, but such a transformation also makes it difficult to ‘prove’ cost savings – or even what additional costs are now being incurred.
Not that cost is the only factor for measuring cloud adoption success. In a recent IBM survey, other top KPIs being used by businesses included:
- Increase in provisioning speed
- Speed of multi-sourcing
- Quality of perceived user experience
- Service-oriented architecture (SOA) reusability
- Elastic scaling cost improvements
- Level of automation
All of which calls for a number of specialist coaches to help with both getting these areas right in the first place, and in calculating their contribution to the overall ROI figure.