Hotels are a kind of second home for many people. To make sure guests enjoy their stay, hotels coordinate a vast array of staff members, from the receptionist to the facility manager. But what do you think happens when somebody is absent due to illness? That’s right: Administrative processes virtually grind to a halt. After all, while service and furnishings in most hotels are based on modern standards, HR planning and associated processes remain stuck in the middle ages. Complicated templates and Excel spreadsheets as far as the eye can see. Now, Microsoft StaffHub puts an end to clunky staff coordination. We’ll show you how the application can quickly become your most valuable staff member in the hotel business.
Microsoft claims that 80 percent of all employees can be classified as firstline workers. Let’s imagine for a minute a hotel with 50 staff members and 300 guests per night. Only around a third of the employees have their own computer workstation and telephone. These employees spend a lot of their time moving around the building, making it difficult to reach them at short notice. John works in room service, but has been on vacation the past week. Normally, his shift begins at 6 AM on Monday morning. Aware that plenty of people are coming down with the flu, he anticipates that the roster may be changed. But he hasn’t received an updated shift plan, and he wasn’t able to reach any of his colleagues on Sunday evening. So his premonition doesn’t come true until the following Monday: The roster on the pin board states that his shift begins at 8 AM – meaning he turned up at the hotel two hours too early. With many of his colleagues absent due to illness, their stand-ins simply forgot to inform him about the change.