Firstline workers frequently operate in a separate environment to their team and the rest of the company. This can lead to a lack of information exchange and overall communication, which leads in turn to an erosion of trust between the various stakeholders. A better solution would be to ensure that you quickly compare the company’s proprietary expertise and new insights with the knowledge of your firstline workers to ensure that information is available to everyone concerned. Your employees on the ground need to be able to make the right decisions competently and with a due degree of certainty. Regrettably, though, communication within the teams and company is – to put it mildly – less than ideal in many scenarios. Critical information reaches the recipients far too slowly, with unacceptable delays or not at all. In the best case scenario, the lines of communication from the company management to the first row employees are way too long, and in the worst case, do not exist at all. In these instances it is impossible to implement instructions consistently. Not to mention the training, onboarding and schedules that need to be considered or the tasks that require quick assignment and distribution. Other compounding factors include obsolete technology and shared devices or identities. None of these factors even remotely satisfy modern security standards.