The digital revolution is sweeping across industries, companies and workplaces, leaving none of them untouched. Previous IT concepts need to be reconsidered and realigned. So far, this process has not adequately considered all employee groups, as the initial focus was on knowledge workers only. Depending on the industry, the employee groups left behind in the wave of digitization have different names: production staff, tradesmen, service staff or temps, to name just a few.
In frequent cases these employee groups will have very limited access to company information, as many of them will use a shared desktop with access to no more than the company portal and their personal email inbox at most.