Perrier: “We subscribe to the philosophy that this transformation is based on the three pillars strategy, technology and culture. In recent years technology has come so far that this is no longer a problem, we can use it to solve any problem. However, organizations are often not quite ready to start thinking differently, which is why they run into issues at a strategic and cultural level. One pitfall is the fact that organizations approach the problem from the technological angle. This means they will often invest in knowledge and technology, but are not so focused on embedding those new people in their culture and strategy.
Van Teijlingen: “Governments are required to issue a tender if they make purchases over a certain amount. A positive development is that although in the past government agencies were very focused on existing products or brand names, these days they make the functionality of what they want to purchase much more of a priority.”