IT priorities have shifted in many companies. Where the dominant issues were once stability, consolidation, standardization and cost reduction, aspects like agility, flexibility and speed now top the list of must-haves. Managers around the world are recognizing this fact and often feel compelled to act quickly, however much uncertainty may still remain as to precisely how.
The reason is clear: a spiraling number of products and services are being created, provided and used in the digital world, so the task entrusted to IT is changing as well: it is no longer sufficient merely to support business as a service provider. IT needs to become a core competency and a driver of the value chain for business and the digital world. It follows, therefore, that it must leave its comfort zone as “just” a cost center, venturing forth as an engine of profits and innovation. Many opinion leaders say that every company needs to become a software enterprise in order to survive. This is where digital transformation comes into play. A simple definition of digital transformation is the move toward digital business models, products, services and processes.
A new IT approach is needed for this to happen: the rapid provisioning of innovation and improvements in the customer experience calls for the ability to implement release changes much faster than before. What’s more, the performance and scalability requirements of digital services necessitate a greater degree of flexibility and automation, without neglecting key IT requirements like security, availability and efficiency as pivotal contributors to success.