At one time, IM was reserved for sending notes to friends over social networks, but now companies are increasingly using IM in the workplace to reduce reliance on email and enable staff to communicate snapshots of information quickly. In fact, IM has become so popular, both professionally and recreationally, that the number of chat app users is expected to reach 2bn by 2018 .
Skype is one such IM tool, with 74 million people already making use of it to communicate and collaborate. With Skype for Business, organizations can access a comprehensive set of communications in addition to IM – such as audio/video conferencing – to further boost productivity.
Skype for Business is available as an on-premise, online or hybrid solution – it also has innovative features that provide an automated system to answer and route inbound calls using speech recognition, as well as the ability for administrators to identify and address call issues. Skype for Business is now also bundled with Office 365, however, many businesses still remain unaware of its availability and the benefits it can provide.